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Frustration on the road: reasons and coping strategies

Oehl, Michael and Bosch, Esther Johanna and Ihme, Klas (2022) Frustration on the road: reasons and coping strategies. 7th International Conference on Traffic and Transport Psychology (ICTTP), Gothenburg, Sweden.

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Background: experiencing frustration on the road might affect relevant cognitive processes, can result in aggressive behavior, and hence may negatively influence driving performance and so traffic safety. Frustration is triggered when goal-directed behavior is blocked, which frequently occurs during driving, e.g., due to construction sites, dense traffic or malfunctioning infotainment systems. While ample of research has investigated the effects of frustration on behavior or has studied potential indicators for estimating the driver’s current level of frustration, so far no study has systematically examined reasons for frustration behind the wheel. Furthermore, drivers’ current everyday coping strategies when experiencing frustration are yet to be assessed as well as potential accepted in-vehicle assistance systems helping to mitigate drivers’ frustration experiences. Method: in order to explore reasons for frustration experiences and coping strategies with frustration while driving, six focus groups with 32 participants in total (12 female, age range: 19 – 74 years) were conducted. Participants were asked to report and discuss frustrating situations on the road as well as their coping strategies. In addition, they had to imagine how in-vehicle assistance systems may support the regulation. Participants of each group then rated mentioned situations for intensity and strategies for helpfulness, respectively. Results: the situations leading to frustration during driving are traffic (63.3%), in-car situations (13.1%), self-inflicted reasons (11.2%), weather (7.5%), and others (4.7%). As usual coping strategies, ‘cursing’ was mentioned most often, but was rated as least helpful. In contrast, e.g., ‘distraction by media’ was often rated as helpful, depending on the concrete situation. Regarding in-vehicle assistance, systems were mentioned providing traffic-related information (e.g., available parking space), comfort, or cognitive change. Conclusions: results of this study may help to better understand reasons of drivers’ frustration experiences on the road and at the same time they might provide guidance both for driver’s awareness and self-mitigation of frustration. Additionally, this user-centered approach can help to draft and further explore potential interventions by future assistance systems to reduce drivers’ frustration experiences and hence to improve both user experience and road safety.

Item URL in elib:https://elib.dlr.de/188034/
Document Type:Conference or Workshop Item (Poster)
Title:Frustration on the road: reasons and coping strategies
AuthorsInstitution or Email of AuthorsAuthor's ORCID iDORCID Put Code
Oehl, MichaelUNSPECIFIEDhttps://orcid.org/0000-0002-0871-2286UNSPECIFIED
Bosch, Esther JohannaUNSPECIFIEDhttps://orcid.org/0000-0002-6525-2650UNSPECIFIED
Ihme, KlasUNSPECIFIEDhttps://orcid.org/0000-0002-7911-3512UNSPECIFIED
Refereed publication:No
Open Access:No
Gold Open Access:No
In ISI Web of Science:No
Keywords:Emotions; Driver frustration; Focus groups; Emotion regulation
Event Title:7th International Conference on Traffic and Transport Psychology (ICTTP)
Event Location:Gothenburg, Sweden
Event Type:international Conference
HGF - Research field:Aeronautics, Space and Transport
HGF - Program:Transport
HGF - Program Themes:Road Transport
DLR - Research area:Transport
DLR - Program:V ST Straßenverkehr
DLR - Research theme (Project):V - KoKoVI - Koordinierter kooperativer Verkehr mit verteilter, lernender Intelligenz
Location: Braunschweig
Institutes and Institutions:Institute of Transportation Systems > Cooperative Systems, BS
Institute of Transportation Systems > Information Flow Modelling in Mobility Systems, BS
Deposited By: Oehl, Dr. Michael
Deposited On:09 Sep 2022 14:57
Last Modified:09 Sep 2022 14:57

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