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User experience of an automated on-demand shuttle service in public transportation

Avsar, Hüseyin and Böhm, Michael and Dreßler, Annika and Fischer, Markus and Steinberger, Ulrike (2022) User experience of an automated on-demand shuttle service in public transportation. In: AHFE International Conference Human Factors in Transportation, 60, pp. 237-251. AHFE Open Access. AHFE International Conference, 24. – 28. Juli 2022, New York. doi: 10.54941/ahfe1002454. ISBN 978-1-958651-36-0.

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Official URL: https://openaccess.cms-conferences.org/#/publications/book/978-1-958651-36-0/article/978-1-958651-36-0_27


Autonomously driving shuttles with electric drive are envisioned to play a complementary role in public transportation in the near future. These vehicles may be used in scenarios where the use of full-sized busses is not technically feasible or economically viable. The compact size of automated shuttles offers the opportunity to operate in narrow streets, to connect suburban areas and to supply on-demand first and last mile services. The integration of an on-demand shuttle service into public transportation was tested and evaluated in a real-world trial in Hamburg-Bergedorf (Germany). A survey covering a large variety of aspects of user experience was created and distributed among users. Overall, the passengers were satisfied with the on-demand shuttle service and indicated that they could imagine to use such a service in the future. The field trial provided valuable insights and revealed the development potential of on demand shuttle services in public transportation, motivating to continue research in this area.

Item URL in elib:https://elib.dlr.de/187999/
Document Type:Conference or Workshop Item (Speech)
Title:User experience of an automated on-demand shuttle service in public transportation
AuthorsInstitution or Email of AuthorsAuthor's ORCID iDORCID Put Code
Böhm, MichaelUNSPECIFIEDhttps://orcid.org/0009-0006-1485-1051UNSPECIFIED
Dreßler, AnnikaUNSPECIFIEDhttps://orcid.org/0000-0001-7290-6133UNSPECIFIED
Date:27 July 2022
Journal or Publication Title:AHFE International Conference Human Factors in Transportation
Refereed publication:Yes
Open Access:Yes
Gold Open Access:No
In ISI Web of Science:No
Page Range:pp. 237-251
Publisher:AHFE Open Access
Series Name:Human Factors in Transportation
Keywords:On-demand transportation, User experience, Survey, Service design, Autonomous vehicles
Event Title:AHFE International Conference
Event Location:New York
Event Type:international Conference
Event Dates:24. – 28. Juli 2022
HGF - Research field:Aeronautics, Space and Transport
HGF - Program:Transport
HGF - Program Themes:Transport System
DLR - Research area:Transport
DLR - Program:V VS - Verkehrssystem
DLR - Research theme (Project):V - Zukunftsbilder eines automatisierten integrierten Verkehrssystems (old)
Location: Berlin-Adlershof , Braunschweig
Institutes and Institutions:Institute of Transportation Systems > Information Flow Modelling in Mobility Systems, BA
Institute of Transportation Systems > Information Flow Modelling in Mobility Systems, BS
Deposited By: Avsar, Hüseyin
Deposited On:09 Sep 2022 15:05
Last Modified:29 Mar 2023 00:51

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