Oehl, Michael and Lienhop, Martina and Ihme, Klas (2021) Mitigating Frustration in the Car: Which Emotion Regulation Strategies Might Work for Different Age Groups? In: 23rd International Conference on Human-Computer Interaction, HCII 2021, 1421, pp. 273-280. HCI International 2021, 24.-29. Juli 2021, Washington D.C. (virtuell). doi: 10.1007/978-3-030-78645-8_34. ISBN 978-303090175-2. ISSN 1865-0929.
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Official URL: https://link.springer.com/chapter/10.1007%2F978-3-030-78645-8_34
Abstract
Frustration negatively affects user experience both in manual and automated driving and negatively influences driving performance and system ac-ceptance. Hence, frustration-aware in-vehicle systems that assess the drivers’ current level of frustration and help to mitigate it have gained attention. However, while there has been ample of research on the assessment of the user’s affective state in the vehicle, little progress has been made on the mit-igation of these affective states. Thus, little is known about interaction strat-egies for automotive user interfaces that successfully mitigate the user’s frustration in frustrating situations. To bridge this gap, the aim of this study was the investigation of potential frustration regulation strategies as basis for supporting frustrated vehicle users in frustration-aware systems based on us-er needs. We conducted focus groups with users of different age groups (be-low and above 65 years) to explore which different emotion regulation strat-egies might work for different age groups in a user-centered way. Two repre-sentative use cases of today’s and future driving were chosen, one for manu-al and one for automated driving, respectively. Only slight differences for the suggested emotion regulation strategies were observed between the age groups with respect to their rated helpfulness. The results provide a helpful basis to develop future in-vehicle frustration mitigation systems in terms of intelligent automotive user interfaces.
Item URL in elib: | https://elib.dlr.de/143089/ | ||||||||||||||||
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Document Type: | Conference or Workshop Item (Poster) | ||||||||||||||||
Title: | Mitigating Frustration in the Car: Which Emotion Regulation Strategies Might Work for Different Age Groups? | ||||||||||||||||
Authors: |
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Date: | 2021 | ||||||||||||||||
Journal or Publication Title: | 23rd International Conference on Human-Computer Interaction, HCII 2021 | ||||||||||||||||
Refereed publication: | Yes | ||||||||||||||||
Open Access: | No | ||||||||||||||||
Gold Open Access: | No | ||||||||||||||||
In SCOPUS: | Yes | ||||||||||||||||
In ISI Web of Science: | No | ||||||||||||||||
Volume: | 1421 | ||||||||||||||||
DOI: | 10.1007/978-3-030-78645-8_34 | ||||||||||||||||
Page Range: | pp. 273-280 | ||||||||||||||||
Series Name: | Communications in Computer and Information Science | ||||||||||||||||
ISSN: | 1865-0929 | ||||||||||||||||
ISBN: | 978-303090175-2 | ||||||||||||||||
Status: | Published | ||||||||||||||||
Keywords: | Psychology, Automotive user interfaces, Frustration, Driver state, Affect-aware systems, Empathic vehicles, User experience. | ||||||||||||||||
Event Title: | HCI International 2021 | ||||||||||||||||
Event Location: | Washington D.C. (virtuell) | ||||||||||||||||
Event Type: | international Conference | ||||||||||||||||
Event Dates: | 24.-29. Juli 2021 | ||||||||||||||||
HGF - Research field: | Aeronautics, Space and Transport | ||||||||||||||||
HGF - Program: | Transport | ||||||||||||||||
HGF - Program Themes: | Transport System | ||||||||||||||||
DLR - Research area: | Transport | ||||||||||||||||
DLR - Program: | V VS - Verkehrssystem | ||||||||||||||||
DLR - Research theme (Project): | V - Energie und Verkehr (old) | ||||||||||||||||
Location: | Braunschweig | ||||||||||||||||
Institutes and Institutions: | Institute of Transportation Systems > Cooperative Systems, BS Institute of Transportation Systems > Information Flow Modelling in Mobility Systems, BS | ||||||||||||||||
Deposited By: | Oehl, Dr. Michael | ||||||||||||||||
Deposited On: | 26 Jul 2021 16:21 | ||||||||||||||||
Last Modified: | 20 Nov 2023 07:48 |
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