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What to say when: Guidelines for Decision Making. An evaluation of a concept for cooperation in an APOC

Papenfuß, Anne and Carstengerdes, Nils and Schier, Sebastian and Günther, Yves (2017) What to say when: Guidelines for Decision Making. An evaluation of a concept for cooperation in an APOC. In: Proceedings of the 12th USA/Europe Air Traffic Management Research and Development Seminar, ATM 2017. Twelfth USA/Europe Air Traffic Management Research and Development Seminar (ATM2017), 26.-30.06.2017, Seatlle, USA.

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Official URL: http://www.atmseminarus.org/12th-seminar/papers/

Abstract

Because airports are currently a bottleneck in the ATM system research and development effort is spent in creating high performing airport operations. In order to actively influence airport performance, joint decisions made in an Airport Operations Control Center (APOC) are proposed. This idea raises several research questions; one is in how far guidelines for a structured communication process mitigate factors like conflicts and personality which might prevent an effective and efficient decision making in the APOC. This paper explores the impact of a concept for cooperation for airport stakeholders in a planning task. Four teams with four airport experts took part in a high-fidelity study. The guidelines significantly improved experienced team effectiveness. Results show that guidelines lead to a more pro-active, information driven decision making and mitigate some effects of individual interaction behavior.

Item URL in elib:https://elib.dlr.de/111849/
Document Type:Conference or Workshop Item (Speech)
Additional Information:Projekt "Collaborative Operations in Control Rooms" (COCO, 2014 - 2017)
Title:What to say when: Guidelines for Decision Making. An evaluation of a concept for cooperation in an APOC
Authors:
AuthorsInstitution or Email of AuthorsAuthors ORCID iD
Papenfuß, Anneanne.papenfuss (at) dlr.dehttps://orcid.org/0000-0002-0686-7006
Carstengerdes, Nilsnils.carstengerdes (at) dlr.deUNSPECIFIED
Schier, Sebastiansebastian.schier (at) dlr.deUNSPECIFIED
Günther, Yvesyves.guenther (at) dlr.deUNSPECIFIED
Date:27 June 2017
Journal or Publication Title:Proceedings of the 12th USA/Europe Air Traffic Management Research and Development Seminar, ATM 2017
Refereed publication:Yes
Open Access:No
Gold Open Access:No
In SCOPUS:Yes
In ISI Web of Science:No
Status:Published
Keywords:CDM, Collaborative Decision Making, Cooperation, Airport Operations, Human Factors
Event Title:Twelfth USA/Europe Air Traffic Management Research and Development Seminar (ATM2017)
Event Location:Seatlle, USA
Event Type:international Conference
Event Dates:26.-30.06.2017
Organizer:FAA & Eurocontrol
HGF - Research field:Aeronautics, Space and Transport
HGF - Program:Aeronautics
HGF - Program Themes:air traffic management and operations
DLR - Research area:Aeronautics
DLR - Program:L AO - Air Traffic Management and Operation
DLR - Research theme (Project):L - Human factors and safety in Aeronautics
Location: Braunschweig
Institutes and Institutions:Institute of Flight Control > Systemergonomy
Institute of Flight Control > ATM-Simulation
Institute of Flight Control > Air traffic systems
Deposited By: Papenfuß, Anne
Deposited On:23 Oct 2017 11:18
Last Modified:14 May 2019 13:46

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