Punctuality as KPI for Performance Based Airport Management

Kurzfassung

The paper addresses the approach of taking punctuality as a driver for Performance Based Airport Management (PBAM). The overall concept of PBAM is characterized by highly complex dependencies between stakeholders, processes and performance indicators, with difficulties arising if all aspects are taken into account at the same time. Hence, as a first step in the description of the PBAM concept, only one Key Performance Indicator (KPI) will be used as a driver. For this task, punctuality was chosen, as it is one of the most important indicators for all stakeholders. The paper describes the concept of a stepwise approach for the coordination of airport operations based on defined punctuality values. This includes the basic definition, measurement and calculation of the KPI punctuality, as well as respective accountabilities. Furthermore, presentation and interpretation of data, collaborative setting of performance targets, tactical implementations and control of success are introduced.