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Phenotypes of teamwork - an exploratorive study of tower controller teams

Papenfuss, Anne (2013) Phenotypes of teamwork - an exploratorive study of tower controller teams. HFES International Annual Meeting, 30. September - 04. Oktober 2013, San Diego.

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Abstract

Background: Work in complex human-machine-systems is often performed by teams. Therefore, the quality of teamwork processes is a factor that influences the performance of the overall system. There are theoretical models that predict teamwork processes which are critical for good team performance. The work presented in this paper researches, how these “generic” processes become apparent in the specific domain of air traffic tower control. A scenario was used, where operators control two airports simultaneously, i.e. controllers have to guarantee a safe flow of traffic. Method: An explorative study was conducted, to identify teamwork processes within a team of two tower controllers. Video data from a high fidelity simulation was analyzed and combined with radio communication. Cognitive demanding situations were analyzed and compared to similar situations with one single operator. Results: Teamwork processes within the tower controller teams mostly did not become apparent in explicit verbal communication but rather within the timing of activities. All teams showed a specific pattern of activity defined as “flexible task assignment”. This behavior allowed the teams to respond to new aircraft with less delay, compared to the single controller working the same situation. Outlook: Further examples of “real-world” teamwork behaviors should be collected to understand the influence of the specific domain onto the phenotype of teamwork processes. These behaviors should be mapped to underlying cognitive processes, like team situation awareness. This knowledge might not only be of academic interest but also a helpful basis for other research field of human factors, like enabling automation to act as a team partner.

Item URL in elib:https://elib.dlr.de/81314/
Document Type:Conference or Workshop Item (Speech)
Title:Phenotypes of teamwork - an exploratorive study of tower controller teams
Authors:
AuthorsInstitution or Email of AuthorsAuthors ORCID iD
Papenfuss, Anneanne.papenfuss (at) dlr.deUNSPECIFIED
Date:2013
Refereed publication:Yes
Open Access:No
Gold Open Access:No
In SCOPUS:No
In ISI Web of Science:No
Status:Published
Keywords:Teamwork, Communication, Observation
Event Title:HFES International Annual Meeting
Event Location:San Diego
Event Type:international Conference
Event Dates:30. September - 04. Oktober 2013
Organizer:Human Factors and Ergonomics Society
HGF - Research field:Aeronautics, Space and Transport
HGF - Program:Aeronautics
HGF - Program Themes:ATM and Operation (old)
DLR - Research area:Aeronautics
DLR - Program:L AO - Air Traffic Management and Operation
DLR - Research theme (Project):L - Human Factors and Safety in Aeronautics (old)
Location: Braunschweig
Institutes and Institutions:Institute of Flight Control > Systemergonomy
Deposited By: Papenfuß, Anne
Deposited On:21 Mar 2013 15:22
Last Modified:08 May 2014 23:28

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