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Lesson Learned: Design and Perception of Single Controller Operations Support Tools

Hunger, Robert and Christoffels, Lothar and Friedrich, Maik and Jameel, Mohsan and Pick, Andreas and Gerdes, Ingrid and von der Nahmer, Peter Michael and Sobotzki, Fabio (2024) Lesson Learned: Design and Perception of Single Controller Operations Support Tools. In: 21th International Conference on Engineering Psychology and Cognitive Ergonomics, EPCE 2024 Held as Part of the 26th HCI International Conference, 14693, pp. 15-33. Springer Cham. 26th HCI International Conference, 2024-06-29 - 2024-07-04, Washington D.C., USA. doi: 10.1007/978-3-031-60731-8_2. ISBN 978-303106085-4. ISSN 0302-9743.

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Official URL: https://dx.doi.org/10.1007/978-3-031-60731-8_2

Abstract

Skilled labour shortage is a well-known current issue throughout western hemisphere. It affects air navigation service providers as well in recruitment of future air traffic controllers. One promising solution is a highly-automated enhanced support system enabling a deployment of one single air traffic controller per sector instead of two for a standard layout. However, automation can be problematic if it is impossible to establish trust for humans into technology. This paper presents design and interaction methods of validated support tools and functions during a validation campaign of single controller operations, the conduct of the validation itself and mainly the results regarding design and perception of air traffic controllers for support tools. A validation was carried out with a total of seven air traffic controllers with twenty-one human-in-the-loop real-time simulation validation runs in 2023 to assess design, perception and usability of the tools proposed for single controller operations and to provide a proof of concept for the feasibility of the SCO concept and the system as a whole. A selection of seven support tools were evaluated under different traffic loads and defined frame conditions including a variety of typical controller tasks and events in air traffic control. The results presented in this paper helped to rank and select support tools and functions, to detect possible improvements in design, interaction methods, human-machine information exchange and distribution of tasks in order to empower a human single controller to perform safe, efficient and sustainable operations in a team with a digital supporting environment.

Item URL in elib:https://elib.dlr.de/204538/
Document Type:Conference or Workshop Item (Speech)
Title:Lesson Learned: Design and Perception of Single Controller Operations Support Tools
Authors:
AuthorsInstitution or Email of AuthorsAuthor's ORCID iDORCID Put Code
Hunger, RobertUNSPECIFIEDhttps://orcid.org/0009-0008-5127-0832161424693
Christoffels, LotharUNSPECIFIEDUNSPECIFIEDUNSPECIFIED
Friedrich, MaikUNSPECIFIEDhttps://orcid.org/0000-0003-3742-2322UNSPECIFIED
Jameel, MohsanUNSPECIFIEDUNSPECIFIEDUNSPECIFIED
Pick, AndreasUNSPECIFIEDUNSPECIFIEDUNSPECIFIED
Gerdes, IngridUNSPECIFIEDUNSPECIFIEDUNSPECIFIED
von der Nahmer, Peter MichaelUNSPECIFIEDhttps://orcid.org/0009-0005-3456-0588UNSPECIFIED
Sobotzki, FabioUNSPECIFIEDUNSPECIFIEDUNSPECIFIED
Date:June 2024
Journal or Publication Title:21th International Conference on Engineering Psychology and Cognitive Ergonomics, EPCE 2024 Held as Part of the 26th HCI International Conference
Refereed publication:Yes
Open Access:No
Gold Open Access:No
In SCOPUS:No
In ISI Web of Science:No
Volume:14693
DOI:10.1007/978-3-031-60731-8_2
Page Range:pp. 15-33
Publisher:Springer Cham
Series Name:Lecture Notes in Computer Science
ISSN:0302-9743
ISBN:978-303106085-4
Status:Published
Keywords:Single Controller Operations Trust in Automation Human Machine Teaming Sonification
Event Title:26th HCI International Conference
Event Location:Washington D.C., USA
Event Type:international Conference
Event Start Date:29 June 2024
Event End Date:4 July 2024
HGF - Research field:Aeronautics, Space and Transport
HGF - Program:Aeronautics
HGF - Program Themes:Air Transportation and Impact
DLR - Research area:Aeronautics
DLR - Program:L AI - Air Transportation and Impact
DLR - Research theme (Project):L - Climate, Weather and Environment
Location: Braunschweig
Institutes and Institutions:Institute of Flight Guidance > Controller Assistance
Institute of Flight Guidance > Systemergonomy
Deposited By: Hunger, Robert
Deposited On:12 Jun 2024 08:50
Last Modified:12 Jun 2024 09:57

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