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Information on Capacity Utilization for Public Transportation: Useful for Passengers?

Petersen, Malte and Dotzauer, Mandy (2023) Information on Capacity Utilization for Public Transportation: Useful for Passengers? In: Proceedings of the 8th Humanist Conference. HUMANIST 8th International Conference, 21.-22. Sep. 2023, Berlin.

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Crowding in public transportation (PT) is a major challenge that has negative economic consequences for providers and negative psychological consequences for passengers. With more and more people using journey planner apps and the increasing availability of precise information on capacity utilization (CU) of PT, providing information on alternative, less crowded route options to passengers, is possible. In order to determine when, how and where the information on CU needs to be displayed and for whom it is especially useful for planning a trip, an online study was administered. An objective of the study was to investigate the use of journey planner apps among public transport users in more detail. In particular, the frequency and timing of app use for different trip purposes were investigated. Another goal was to identify under what circumstances public transport users perceive information on CU as useful. Results (N = 204) show that the frequency and timing of the use of journey planner apps differs depending on the trip purpose. People from metropolitan areas use journey planner apps less often than people from smaller cities. Trip purpose, duration of the trip, and service frequency have an influence on the perceived usefulness of information on CU. Important insights on the use of journey planner apps and the optimal conditions for the target group specific provision of information on CU could be gained with this study. The results can be used to derive strategies and recommendations for PT service providers.

Item URL in elib:https://elib.dlr.de/197628/
Document Type:Conference or Workshop Item (Speech)
Title:Information on Capacity Utilization for Public Transportation: Useful for Passengers?
AuthorsInstitution or Email of AuthorsAuthor's ORCID iDORCID Put Code
Date:September 2023
Journal or Publication Title:Proceedings of the 8th Humanist Conference
Refereed publication:Yes
Open Access:Yes
Gold Open Access:No
In ISI Web of Science:No
Keywords:public transportation, passenger information, capacity utilization, usefulness
Event Title:HUMANIST 8th International Conference
Event Location:Berlin
Event Type:international Conference
Event Dates:21.-22. Sep. 2023
HGF - Research field:Aeronautics, Space and Transport
HGF - Program:Transport
HGF - Program Themes:Transport System
DLR - Research area:Transport
DLR - Program:V VS - Verkehrssystem
DLR - Research theme (Project):V - VMo4Orte - Vernetzte Mobilität für lebenswerte Orte
Location: Berlin-Adlershof , Braunschweig
Institutes and Institutions:Institute of Transportation Systems > Design and Evaluation of Mobility Solutions, BS
Institute of Transportation Systems > Information Flow Modelling in Mobility Systems, BA
Deposited By: Petersen, Malte
Deposited On:20 Oct 2023 15:07
Last Modified:20 Oct 2023 15:07

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