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A Helping Human Hand: Relevant Scenarios for the Remote Operation of Highly Automated Vehicles in Public Transport

Kettwich, Carmen and Schrank, Andreas Gottfried and Avsar, Hüseyin and Oehl, Michael (2022) A Helping Human Hand: Relevant Scenarios for the Remote Operation of Highly Automated Vehicles in Public Transport. Applied Sciences, 12 (9), p. 4350. Multidisciplinary Digital Publishing Institute (MDPI). doi: 10.3390/app12094350. ISSN 2076-3417.

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Official URL: https://www.mdpi.com/2076-3417/12/9/4350


Remote operation bears the potential to roll out highly automated vehicles (AVs, SAE Level 4) more safely and quickly. Moreover, legal regulations on highly automated driving, e.g., the current law on highly automated driving (SAE Level 4) in Germany, permit a remote supervisor to monitor and intervene in driving operations remotely in lieu of a safety operator on board AVs. In order to derive requirements for safe and effective remote driving and remote assistance of AVs and to create suitable human-centered design solutions for human-machine interfaces (HMIs) that serve this purpose, a set of 74 core scenarios that are likely to occur in public transport AVs under remote operation was compiled. The scenarios were collected in several projects on the remote operation of AVs across a variety of contexts including interviews with and observations of control center staff, video analyses from naturalistic road events, and interviews with safety operators of AVs. A hierarchical system that is based on interactions of central actors was used to structure the scenarios. The set explicates relevant cases in remote operation, which may help improve workplaces for remote operation both by combatting human factors issues such as distraction and fatigue, and by boosting usability, user experience, trust, and acceptance. As the catalogue of scenarios is not exhaustive, scenarios may be added as knowledge of the remote operation of AVs progresses. Further research is needed to validate and adapt the scenarios to specific conceptualizations of remote operations.

Item URL in elib:https://elib.dlr.de/188053/
Document Type:Article
Title:A Helping Human Hand: Relevant Scenarios for the Remote Operation of Highly Automated Vehicles in Public Transport
AuthorsInstitution or Email of AuthorsAuthor's ORCID iDORCID Put Code
Kettwich, CarmenUNSPECIFIEDhttps://orcid.org/0000-0001-6814-7058UNSPECIFIED
Schrank, Andreas GottfriedUNSPECIFIEDhttps://orcid.org/0000-0001-8352-1052UNSPECIFIED
Oehl, MichaelUNSPECIFIEDhttps://orcid.org/0000-0002-0871-2286UNSPECIFIED
Date:25 April 2022
Journal or Publication Title:Applied Sciences
Refereed publication:Yes
Open Access:Yes
Gold Open Access:Yes
In ISI Web of Science:Yes
Page Range:p. 4350
Publisher:Multidisciplinary Digital Publishing Institute (MDPI)
Keywords:human-machine interaction; scenarios; use cases; remote operation; highly automated vehicles; user-centered design; remote assistance; remote driving
HGF - Research field:Aeronautics, Space and Transport
HGF - Program:Transport
HGF - Program Themes:Transport System
DLR - Research area:Transport
DLR - Program:V VS - Verkehrssystem
DLR - Research theme (Project):V - Energie und Verkehr (old)
Location: Braunschweig
Institutes and Institutions:Institute of Transportation Systems > Cooperative Systems, BS
Deposited By: Schrank, Andreas Gottfried
Deposited On:09 Sep 2022 15:00
Last Modified:09 Sep 2022 15:00

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