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User experience of a self-driving minibus - reflecting vision, state and development needs of automated driving in public transport

Dreßler, Annika and Höfer, Emma (2022) User experience of a self-driving minibus - reflecting vision, state and development needs of automated driving in public transport. In: Proceedings of the Human Factors and Ergonomics Society Europe Chapter Annual Conference. HFES 2022 - Human Factors and Ergonomics Society Europe Chapter 2022 Annual Conference, 20.-22. Apr. 2022, Turin. ISSN 2333-4959.

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Official URL: https://www.hfes-europe.org/wp-content/uploads/2022/05/Dressler2022.pdf

Abstract

Beside sharing, electrification of drives, and on-demand operations, the idea of using automated vehicles (AV) in public transport is one building block that is often included in conceptions of a sustainable and efficient future mobility system. If successfully implemented, it could allow new public transportation services where this is not economically feasible at present. The success of such services will crucially depend on their use by the population, which is in turn determined by perceptions of their usefulness, ease of use, safety, and attractiveness. We provide insights on user perceptions of an urban self-driving minibus service in the project HEAT (Hamburg Electric Autonomous Transportation) from the second phase of pilot operation in 2021. Based on data from passenger surveys (n = 446) that were conducted directly after the ride, we analyse the status of progress and identify further development needs from a user perspective. Results show positive attitudes towards using driverless vehicles in public transport, but also a need to further improve system performance in order to create a viable mobility alternative. We point out and discuss measures how performance could be increased.

Item URL in elib:https://elib.dlr.de/186894/
Document Type:Conference or Workshop Item (Speech)
Title:User experience of a self-driving minibus - reflecting vision, state and development needs of automated driving in public transport
Authors:
AuthorsInstitution or Email of AuthorsAuthor's ORCID iD
Dreßler, Annikaannika.dressler (at) dlr.dehttps://orcid.org/0000-0001-7290-6133
Höfer, EmmaDLRUNSPECIFIED
Date:June 2022
Journal or Publication Title:Proceedings of the Human Factors and Ergonomics Society Europe Chapter Annual Conference
Refereed publication:Yes
Open Access:Yes
Gold Open Access:No
In SCOPUS:No
In ISI Web of Science:No
Editors:
EditorsEmailEditor's ORCID iD
De Waard, DickUniversity of Groningen, Delft University of TechnologyUNSPECIFIED
Fairclough, StephenUNSPECIFIEDUNSPECIFIED
Brookhuis, KarelUniversity of Groningen, Delft University of TechnologyUNSPECIFIED
Manzey, DietrichUNSPECIFIEDUNSPECIFIED
Onnasch, LindaUNSPECIFIEDUNSPECIFIED
Naumann, AnjaAnja.Naumann@dlr.deUNSPECIFIED
Wiczorek, RebeccaUNSPECIFIEDUNSPECIFIED
Di Nocera, S.UNSPECIFIEDUNSPECIFIED
Röttger, StefanUNSPECIFIEDUNSPECIFIED
Toffetti, AntonellaCRFUNSPECIFIED
ISSN:2333-4959
Status:Published
Keywords:Autonomous vehicles in PT, Autonome Fahrzeuge im ÖPNV, Usability, User Acceptance, Nutzerbewertung, Akzeptanz
Event Title:HFES 2022 - Human Factors and Ergonomics Society Europe Chapter 2022 Annual Conference
Event Location:Turin
Event Type:international Conference
Event Dates:20.-22. Apr. 2022
Organizer:Human Factors and Ergonomics Society Europe Chapter
HGF - Research field:Aeronautics, Space and Transport
HGF - Program:Transport
HGF - Program Themes:Transport System
DLR - Research area:Transport
DLR - Program:V VS - Verkehrssystem
DLR - Research theme (Project):V - Zukunftsbilder eines automatisierten integrierten Verkehrssystems
Location: Berlin-Adlershof
Institutes and Institutions:Institute of Transportation Systems > Information Flow Modelling in Mobility Systems, BA
Deposited By: Dreßler, Annika
Deposited On:20 Jun 2022 10:46
Last Modified:20 Jun 2022 10:46

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