Krüger, Sandra und Bosch, Esther Johanna und Ihme, Klas und Oehl, Michael (2021) In-Vehicle Frustration Mitigation via Voice-User Interfaces – a Simulator Study. In: 23rd International Conference on Human-Computer Interaction, HCII 2021, Seiten 241-248. HCI International 2021, 2021-07-24 - 2021-07-29, Washington D.C. (Virtuell). doi: 10.1007/978-3-030-78645-8_30. ISBN 978-303090175-2. ISSN 1865-0929.
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Offizielle URL: https://link.springer.com/chapter/10.1007%2F978-3-030-78645-8_30
Kurzfassung
Frustration while driving possibly causes accidents. Therefore, frustration-aware in-vehicle systems that help to mitigate frustration have gained in-creasing attention. Until now, little is known about effective interaction strategies. Recent studies indicate that voice interfaces enable natural hu-man-machine interaction and thus could be valuable for in-vehicle frustra-tion mitigation. Hence, this study investigates the effects of a frustration mitigation assistant via a voice-user interface as well as on its related user experience (UX) and users’ acceptance ratings. For this, a voice-user inter-face was designed that interacted with participants exposed to frustrating traffic situations during simulated driving. Frustration mitigation was adapted to these situations and based on well-established general emotion regulation theories. Participants (N = 13) took four drives in a driving simu-lator. Three drives served as distraction from the actual study goal while in the experimental drive participants were frustrated by goal-blocking traffic situations integrated in the simulation. In order to compare frustrating drives with and without voice interface, one half of the participants experienced the intervention of the voice-user interface (assisted group) while the other half drove without voice assistant (control group). After each drive the subjective frustration level was assessed via self-report. In addition, participants who experienced the voice interface were asked about their UX and acceptance. The frustration ratings indicate a tendency towards reduced frustration in the assisted compared to the control group. UX and acceptance ratings indicate positive experiences. Thus, this study provides first insights into the feasibil-ity of assistants via voice-user interfaces for in-vehicle frustration mitigation.
elib-URL des Eintrags: | https://elib.dlr.de/143087/ | ||||||||||||||||||||
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Dokumentart: | Konferenzbeitrag (Poster) | ||||||||||||||||||||
Titel: | In-Vehicle Frustration Mitigation via Voice-User Interfaces – a Simulator Study | ||||||||||||||||||||
Autoren: |
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Datum: | 2021 | ||||||||||||||||||||
Erschienen in: | 23rd International Conference on Human-Computer Interaction, HCII 2021 | ||||||||||||||||||||
Referierte Publikation: | Ja | ||||||||||||||||||||
Open Access: | Nein | ||||||||||||||||||||
Gold Open Access: | Nein | ||||||||||||||||||||
In SCOPUS: | Ja | ||||||||||||||||||||
In ISI Web of Science: | Nein | ||||||||||||||||||||
DOI: | 10.1007/978-3-030-78645-8_30 | ||||||||||||||||||||
Seitenbereich: | Seiten 241-248 | ||||||||||||||||||||
ISSN: | 1865-0929 | ||||||||||||||||||||
ISBN: | 978-303090175-2 | ||||||||||||||||||||
Status: | veröffentlicht | ||||||||||||||||||||
Stichwörter: | Psychology, Voice assistants, Frustration, Driver state, Affect-aware systems, Empathic vehicles, User experience. | ||||||||||||||||||||
Veranstaltungstitel: | HCI International 2021 | ||||||||||||||||||||
Veranstaltungsort: | Washington D.C. (Virtuell) | ||||||||||||||||||||
Veranstaltungsart: | internationale Konferenz | ||||||||||||||||||||
Veranstaltungsbeginn: | 24 Juli 2021 | ||||||||||||||||||||
Veranstaltungsende: | 29 Juli 2021 | ||||||||||||||||||||
HGF - Forschungsbereich: | Luftfahrt, Raumfahrt und Verkehr | ||||||||||||||||||||
HGF - Programm: | Verkehr | ||||||||||||||||||||
HGF - Programmthema: | Verkehrssystem | ||||||||||||||||||||
DLR - Schwerpunkt: | Verkehr | ||||||||||||||||||||
DLR - Forschungsgebiet: | V VS - Verkehrssystem | ||||||||||||||||||||
DLR - Teilgebiet (Projekt, Vorhaben): | V - Energie und Verkehr (alt) | ||||||||||||||||||||
Standort: | Braunschweig | ||||||||||||||||||||
Institute & Einrichtungen: | Institut für Verkehrssystemtechnik > Kooperative Systeme, BS Institut für Verkehrssystemtechnik > Informationsflussmodellierung in Mobilitätssystemen, BS | ||||||||||||||||||||
Hinterlegt von: | Oehl, Dr. Michael | ||||||||||||||||||||
Hinterlegt am: | 26 Jul 2021 15:50 | ||||||||||||||||||||
Letzte Änderung: | 24 Apr 2024 20:42 |
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