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Questioning Mobility as a Service: Unanticipated societal and governance implications

Pangbourne, Kate and Mladenović, Miloš and Stead, Dominic and Milakis, Dimitrios (2020) Questioning Mobility as a Service: Unanticipated societal and governance implications. Transportation Research Part A: Policy and Practice, 131, pp. 35-49. Elsevier. doi: 10.1016/j.tra.2019.09.033. ISSN 0965-8564.

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Abstract

In this paper we focus on the development of a new service model for accessing transport, namely Mobility as a Service (MaaS) and present one of the first critical analyses of the rhetoric surrounding the concept. One central assumption of one prevalent MaaS conceptualization is that transport services are bundled into service packages for monthly payment, as in the telecommunication or media service sectors. Various other forms of MaaS are being developed but all tend to offer door-to-door multi-modal mobility services, brokered via digital platforms connecting users and service operators. By drawing on literature concerned with socio-technical transitions, we address two multi-layered questions. First, to what extent can the MaaS promises (to citizens and cities) be delivered, and what are the unanticipated societal implications that could arise from a wholesale adoption of MaaS in relation to key issues such as wellbeing, emissions and social inclusion? Second, what are de facto challenges for urban governance if the packaged services model of MaaS is widely adopted, and what are the recommended responses? To address these questions, we begin by considering the evolution of intelligent transport systems that underpin the current vision of MaaS and highlight how the new business model could provide a mechanism to make MaaS truly disruptive. We then identify a set of plausible unanticipated societal effects that have implications for urban planning and transport governance. This is followed by a critical assessment of the persuasive rhetoric around MaaS that makes grand promises about efficiency, choice and freedom. Our conclusion is that the range of possible unanticipated consequences carries risks that require public intervention (i.e. steering) for reasons of both efficiency and equity.

Item URL in elib:https://elib.dlr.de/135857/
Document Type:Article
Title:Questioning Mobility as a Service: Unanticipated societal and governance implications
Authors:
AuthorsInstitution or Email of AuthorsAuthor's ORCID iD
Pangbourne, KateInstitute for Transport Studies, University of LeedsUNSPECIFIED
Mladenović, MilošDepartment of Built Environment, Aalto UniversityUNSPECIFIED
Stead, DominicFaculty of Architecture and the Built Environment, Delft University of TechnologyUNSPECIFIED
Milakis, DimitriosDimitrios.Milakis (at) dlr.deUNSPECIFIED
Date:2020
Journal or Publication Title:Transportation Research Part A: Policy and Practice
Refereed publication:Yes
Open Access:Yes
Gold Open Access:No
In SCOPUS:Yes
In ISI Web of Science:Yes
Volume:131
DOI :10.1016/j.tra.2019.09.033
Page Range:pp. 35-49
Publisher:Elsevier
ISSN:0965-8564
Status:Published
Keywords:Smart mobility; Mobility as a service; Governance; Equity; Technological transition
HGF - Research field:Aeronautics, Space and Transport
HGF - Program:Transport
HGF - Program Themes:Transport System
DLR - Research area:Transport
DLR - Program:V VS - Verkehrssystem
DLR - Research theme (Project):V - UrMo Digital
Location: Berlin-Adlershof
Institutes and Institutions:Institute of Transport Research > Mobility and Urban Development
Deposited By: Milakis, Dimitrios
Deposited On:29 Oct 2020 16:21
Last Modified:30 Oct 2020 13:00

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