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Request for Comments: Conversation Patterns in Issue Tracking Systems of Open-Source Projects.

Rath, Michael and Mäder, Patrick (2020) Request for Comments: Conversation Patterns in Issue Tracking Systems of Open-Source Projects. In: Proceedings of the ACM Symposium on Applied Computing, pp. 1414-1417. ACM. SAC 2020, March 30 - April 3, 2020, Brno, Czech Republic. doi: 10.1145/3341105.3374056. ISBN 978-1-4503-6866-7.

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Official URL: https://dl.acm.org/doi/10.1145/3341105.3374056


Issue tracking systems play an important role in developing software systems. They provide a central place to store and maintain different development artifacts. Various studies are concerned with the contained bug reports, features, the relations among them and traces to the projects code base. However, an issue tracker can also be used as a communication channel between project contributors by attaching comments to issues. Less is known on how users actually utilize this functionality. In this paper, we study more than 270,000 comments from twelve open-source projects. We analyze to what extend comments are used and then study the structure occurring in threads of comments. Based on the order of comments and participating contributors, we identified three patterns of conversation: monolog, feedback, and collaboration. Our results show that most conversations are collaborations among two or more developers discussing the issue.

Item URL in elib:https://elib.dlr.de/134701/
Document Type:Conference or Workshop Item (Speech)
Title:Request for Comments: Conversation Patterns in Issue Tracking Systems of Open-Source Projects.
AuthorsInstitution or Email of AuthorsAuthor's ORCID iD
Rath, MichaelUNSPECIFIEDhttps://orcid.org/0000-0001-8938-3690
Journal or Publication Title:Proceedings of the ACM Symposium on Applied Computing
Refereed publication:Yes
Open Access:Yes
Gold Open Access:No
In ISI Web of Science:No
Page Range:pp. 1414-1417
Keywords:developer communication, issue tracking systems, comments, human factors
Event Title:SAC 2020
Event Location:Brno, Czech Republic
Event Type:international Conference
Event Dates:March 30 - April 3, 2020
HGF - Research field:Aeronautics, Space and Transport
HGF - Program:Space
HGF - Program Themes:other
DLR - Research area:Raumfahrt
DLR - Program:R - no assignment
DLR - Research theme (Project):R - no assignment
Location: Jena
Institutes and Institutions:Institute of Data Science > IT-Security
Institute of Data Science > Secure Digital Systems
Deposited By: Heinze, Thomas
Deposited On:28 Apr 2020 14:17
Last Modified:02 Jul 2020 14:56

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