Relevance of Human Factors for Disruption Management

Kurzfassung

Airports are currently a bottleneck in the ATM system. Therefore research and development effort is spent in creating high performing airport operations. In order to actively influence airport performance, joint decisions made in an Airport Operations Control Center (APOC) are proposed. This idea raises several research questions; one is in how far guidelines for a structured communication process mitigate factors like conflicts and personality which might prevent an effective and efficient decision making in the APOC. Underlying implications of the Human Performance Envelope and the impact of a concept for cooperation for airport stakeholders in a planning task are explored in the speech.