Cooperation under Guidelines: How guidelines for cooperation affect interaction behavior of airport experts

Abstract

Collaborative Decision Making is a key component for novel air traffic management concepts. They should enable pro-active decision making that is flexible enough to take into account needs and priorities of several stakeholders. Experience from training of cockpit teams shows the benefit of models structuring the decision making process in terms of decision quality. Guidelines for cooperation were developed to enhance decision making in two exemplary airport management tasks. Qualitative interaction analysis was conducted to investigate the impact of these guidelines on interaction behavior of three teams of airport experts. Results show beside strong inter-team differences that guidelines have the potential to focus team decision making on more thorough situation assessment. The paper proposes metrics to analyze and quantify compliance of teams with a given process. Furthermore, ideas for advancement of the guidelines are derived.