Passenger Management by Prioritization

Abstract

Using the check-in area of a generic airport as an example, investigations were carried out as to whether – and if so, how – operational agreements between various process stakeholders have an effect on traffic progress. Individual passenger prioritisations decide whether a person is treated with priority at the common security control point which is a critical element of the infrastructure. In the model, status group division takes place at boarding card control. Instead of membership to a passenger class or frequent-flier bonus programme, traffic aspects are now the defining factor in guaranteeing priorities. The investigations were carried out using a microscopic fast-time simulation. A variety of strategies recommend themselves with regard to maximising the number of passengers who can actually catch their flight, depending on the capacity load.