Development of an HMI to Monitor and Predict Passenger Progress in the Landside Process Chain for a Holistiv Airport Management

Abstract

More and more information – but less and less time to handle them. Although there is a frequent information overload nowadays people sometimes strive to get appropriate or better information. At airports, the airport operator and airlines often experience difficulties in planning their resources as optimally as possible to handle daily passenger volumes efficiently while providing a high level of service. Knowledge about the status and whereabouts of passengers related to their specific flight is a fundamental requirement to ideally attend to passengers at airports. Today, innovative approaches measure waiting times using activated Bluetooth of mobile phones or smartphones. But how can the airport operator collect such information rapidly and sensibly as a user? How can one detect easily if passengers will reach their gate in time? Which information at what time helps airlines and airport operator to make well-founded decisions? The paper presents the development and prototypical implementation of a support tool in conjunction with a possible Graphical User Interface (GUI) to solve those questions.