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Gollnick, Volker (2012) Customer Perspectives in Aviation – A Process Oriented View –. In: 12th Hamburg Aviation Conference on Changing Course - New Challenges for Financial Viability and Economic Sustainability in Aviation. Hamburg Aviation Conference 2012, 2012-02-22 - 2012-02-24, Hamburg, Germany. ISSN 0969-6997.
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Abstract
The presentation addresses the customer orientation in air transportation looking at the different stakeholders like aircraft manufacturer, airlines, airport and the passenger. As a mojor outcome of the analysis a more process but stakeholder oriented development is requested to improve overall quality of air transportation
| Item URL in elib: | https://elib.dlr.de/81560/ | ||||||||
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| Document Type: | Conference or Workshop Item (Speech) | ||||||||
| Title: | Customer Perspectives in Aviation – A Process Oriented View – | ||||||||
| Authors: |
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| Date: | 22 February 2012 | ||||||||
| Journal or Publication Title: | 12th Hamburg Aviation Conference on Changing Course - New Challenges for Financial Viability and Economic Sustainability in Aviation | ||||||||
| Refereed publication: | No | ||||||||
| Open Access: | Yes | ||||||||
| Gold Open Access: | No | ||||||||
| In SCOPUS: | No | ||||||||
| In ISI Web of Science: | No | ||||||||
| Editors: |
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| ISSN: | 0969-6997 | ||||||||
| Status: | Published | ||||||||
| Keywords: | Aviation, quality of service, process improvement, airport, airline, aircraft, manufacturer, passenger | ||||||||
| Event Title: | Hamburg Aviation Conference 2012 | ||||||||
| Event Location: | Hamburg, Germany | ||||||||
| Event Type: | international Conference | ||||||||
| Event Start Date: | 22 February 2012 | ||||||||
| Event End Date: | 24 February 2012 | ||||||||
| Organizer: | Hamburg Airport | ||||||||
| HGF - Research field: | other | ||||||||
| HGF - Program: | other | ||||||||
| HGF - Program Themes: | other | ||||||||
| DLR - Research area: | no assignment | ||||||||
| DLR - Program: | no assignment | ||||||||
| DLR - Research theme (Project): | no assignment | ||||||||
| Location: | Hamburg | ||||||||
| Institutes and Institutions: | Air Transport Operations | ||||||||
| Deposited By: | Gollnick, Prof. Dr.-Ing. Volker | ||||||||
| Deposited On: | 13 Mar 2013 10:48 | ||||||||
| Last Modified: | 24 Apr 2024 19:47 |
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