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Customer Perspectives in Aviation – A Process Oriented View –

Gollnick, Volker (2012) Customer Perspectives in Aviation – A Process Oriented View –. In: 12th Hamburg Aviation Conference on Changing Course - New Challenges for Financial Viability and Economic Sustainability in Aviation. Hamburg Aviation Conference 2012, 22.-24.2.2012, Hamburg, Germany. ISSN 0969-6997

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Abstract

The presentation addresses the customer orientation in air transportation looking at the different stakeholders like aircraft manufacturer, airlines, airport and the passenger. As a mojor outcome of the analysis a more process but stakeholder oriented development is requested to improve overall quality of air transportation

Item URL in elib:https://elib.dlr.de/81560/
Document Type:Conference or Workshop Item (Speech)
Title:Customer Perspectives in Aviation – A Process Oriented View –
Authors:
AuthorsInstitution or Email of AuthorsAuthors ORCID iD
Gollnick, VolkerVolker.Gollnick (at) dlr.deUNSPECIFIED
Date:22 February 2012
Journal or Publication Title:12th Hamburg Aviation Conference on Changing Course - New Challenges for Financial Viability and Economic Sustainability in Aviation
Refereed publication:No
Open Access:Yes
Gold Open Access:No
In SCOPUS:No
In ISI Web of Science:No
Editors:
EditorsEmail
Hamburg, Airportinfo@hamburg-aviation-conference.de
ISSN:0969-6997
Status:Published
Keywords:Aviation, quality of service, process improvement, airport, airline, aircraft, manufacturer, passenger
Event Title:Hamburg Aviation Conference 2012
Event Location:Hamburg, Germany
Event Type:international Conference
Event Dates:22.-24.2.2012
Organizer:Hamburg Airport
HGF - Research field:other
HGF - Program:other
HGF - Program Themes:other
DLR - Research area:no assignment
DLR - Program:no assignment
DLR - Research theme (Project):no assignment
Location: Hamburg
Institutes and Institutions:Air Transport Operations
Deposited By: Gollnick, Prof. Dr.-Ing. Volker
Deposited On:13 Mar 2013 10:48
Last Modified:31 Jul 2019 19:40

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