Utility and demand of e-information for travel

Abstract

Considerable support for a shift of transport from individual to public means of transport and better traffic fluidity is expected by dynamic traffic information transmitted to the transport-users by the so-called “new information and communication technologies” (ICT). However, the use of these services remains on a low level while the offer of mobility services is steadily increasing. Based on empirical data for Germany - raised in 2004 by the DLR-Institute of Transport Research – the contribution illustrates in detail the socio-demographic differences between users and non-users and explores if the functions individuals have are relevant for the use of services. Specific attention is given to the “utility problem” which is estimated to be major element for the acceptance of new electronic devices and services. It is assumed that the debate on e-information in transport has been until now too much dominated by technological feasibility on the supply side while the consumer’s requirements – perceived as individual utility have largely been neglected.