Tell a friend
Print
Borkers, Philipp (2024) Measuring Service Quality During and After In-Flight Incidents: A Case Study of Alaska Airlines Flight 1282. Bachelor's, University of Hamburg.
![[img]](https://elib.dlr.de/style/images/fileicons/application_pdf.png) |
PDF
16MB |
Abstract
Air travel is widely regarded as one of the safest modes of transportation globally. Service quality plays a critical role during an in-flight emergency. The case of Alaska Airlines Flight 1282 highlights the unique challanges.
This study focuses on assessing the service quality provided by Alaska Airlines during this specific emergency and addresses the areas for improvement in its crisis response.
| Item URL in elib: | https://elib.dlr.de/208385/ | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Document Type: | Thesis (Bachelor's) | ||||||||
| Title: | Measuring Service Quality During and After In-Flight Incidents: A Case Study of Alaska Airlines Flight 1282 | ||||||||
| Authors: |
| ||||||||
| Date: | 2024 | ||||||||
| Open Access: | Yes | ||||||||
| Number of Pages: | 63 | ||||||||
| Status: | Published | ||||||||
| Keywords: | Air Transport; Emergency Management; Service Quality | ||||||||
| Institution: | University of Hamburg | ||||||||
| Department: | Institute of Information Systems | ||||||||
| HGF - Research field: | Aeronautics, Space and Transport | ||||||||
| HGF - Program: | Transport | ||||||||
| HGF - Program Themes: | Transport System | ||||||||
| DLR - Research area: | Transport | ||||||||
| DLR - Program: | V VS - Verkehrssystem | ||||||||
| DLR - Research theme (Project): | V - FuturePorts | ||||||||
| Location: | Berlin-Adlershof | ||||||||
| Institutes and Institutions: | Institute of Transport Research > Transport Markets and Mobility Services | ||||||||
| Deposited By: | Shi, Dr. Xiaoning | ||||||||
| Deposited On: | 22 Nov 2024 21:54 | ||||||||
| Last Modified: | 22 Nov 2024 21:54 |
Repository Staff Only: item control page
