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Human-Centered Design and Evaluation of a Workplace for the Remote Assistance of Highly Automated Vehicles

Schrank, Andreas Gottfried und Walocha, Fabian und Brandenburg, Stefan und Oehl, Michael (2024) Human-Centered Design and Evaluation of a Workplace for the Remote Assistance of Highly Automated Vehicles. Cognition, Technology and Work. Springer. doi: 10.1007/s10111-024-00753-x. ISSN 1435-5558.

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Kurzfassung

Remotely operating vehicles utilizes the benefits of vehicle automation when fully automated driving is not yet possible. A human operator ensures safety and availability from afar and supports the vehicle automation when its capabilities are exceeded. The remote operator, conceptualized as remote assistant, fulfils the legal requirements in Germany as a Technical Supervisor to operate highly automated vehicles at SAE 4. To integrate the remote operator into the automated driving system, a novel user-centered human-machine interface (HMI) for a remote assistant’s workplace was developed and initially evaluated. The insights gained in this process were incorporated into the design of a workplace prototype for remote assistance. This prototype was tested in the study reported here by 34 participants meeting the professional background criteria for the role of Technical Supervisor according to the German law. Typical scenarios that may occur in highly automated driving and require remote assistance were created in a simulation environment. Even under elevated cognitive load induced by simultaneously engaging in a secondary task, participants were able to obtain sufficient situation awareness and quickly resolve the scenarios. The HMI also yielded favorable usability and acceptance ratings. The results of the study inform the iterative workplace development and further research on the remote assistance of highly automated vehicles.

elib-URL des Eintrags:https://elib.dlr.de/203466/
Dokumentart:Zeitschriftenbeitrag
Titel:Human-Centered Design and Evaluation of a Workplace for the Remote Assistance of Highly Automated Vehicles
Autoren:
AutorenInstitution oder E-Mail-AdresseAutoren-ORCID-iDORCID Put Code
Schrank, Andreas GottfriedAndreas.Schrank (at) dlr.dehttps://orcid.org/0000-0001-8352-1052NICHT SPEZIFIZIERT
Walocha, FabianFabian.Walocha (at) dlr.dehttps://orcid.org/0000-0002-0251-0157NICHT SPEZIFIZIERT
Brandenburg, Stefanstefan.brandenburg (at) psychologie.tu-chemnitz.deNICHT SPEZIFIZIERTNICHT SPEZIFIZIERT
Oehl, MichaelMichael.Oehl (at) dlr.dehttps://orcid.org/0000-0002-0871-2286NICHT SPEZIFIZIERT
Datum:19 Februar 2024
Erschienen in:Cognition, Technology and Work
Referierte Publikation:Ja
Open Access:Ja
Gold Open Access:Nein
In SCOPUS:Ja
In ISI Web of Science:Ja
DOI:10.1007/s10111-024-00753-x
Verlag:Springer
ISSN:1435-5558
Status:veröffentlicht
Stichwörter:remote operation, remote assistance, highly automated driving, human-machine interaction, human-computer interaction, technical supervisor
HGF - Forschungsbereich:Luftfahrt, Raumfahrt und Verkehr
HGF - Programm:Verkehr
HGF - Programmthema:Straßenverkehr
DLR - Schwerpunkt:Verkehr
DLR - Forschungsgebiet:V ST Straßenverkehr
DLR - Teilgebiet (Projekt, Vorhaben):V - KoKoVI - Koordinierter kooperativer Verkehr mit verteilter, lernender Intelligenz
Standort: Braunschweig
Institute & Einrichtungen:Institut für Verkehrssystemtechnik > Kooperative Systeme, BS
Hinterlegt von: Schrank, Andreas Gottfried
Hinterlegt am:22 Apr 2024 08:23
Letzte Änderung:22 Apr 2024 08:23

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