How to manage delays and disruptions at intermodal transportation hubs in a better way?

Abstract

Delays due to missed connections at an airport, train station or other transportation hub are not only annoying, they also cause individual and overall economic costs. In addition to individual stress and uncertainty, travelers may incur costs due to missed business appointments or lost vacation time. Moreover, delays also frequently entail higher costs for transport companies operating at transport hubs, e.g. for additional employees, for rebooking or for compensation payments on the basis of passenger rights regulations, or even the loss of revenue. Against this background, the objective our research is to analyze the pros and cons of different delay and incident management approaches at an intermodal transport hub in terms of traffic and economic effects, considering all important stakeholders at such hubs.