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Investigating the Effect of Conflicting Goals and Transparency on Trust and Collaboration in Multi-Team Systems

Vogelpohl, Verena and Bruder, Carmen and Schadow, Jana and Schulze Kissing, Dirk (2020) Investigating the Effect of Conflicting Goals and Transparency on Trust and Collaboration in Multi-Team Systems. In: 22st International Conference on Human Computer Interaction, HCII 2020, II. Springer. 17th International Conference, EPCE 2020, Held as Part of the 22nd HCI, 19.–24. Jul 2020, Copenhagen, Denmark. doi: 10.1007/978-3-030-49183-3. ISBN 978-3-030-49183-3. ISSN 1611-3349.

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Official URL: https://link.springer.com/chapter/10.1007/978-3-030-49183-3_33


In Air Traffic Management (ATM) multiple teams have to collaborate to achieve efficient and safe operation. Multiple-team operations rely on communication and information sharing between the team members. In this field, multi-team systems (MTSs) are the most common form of organization. The interface between the organizations involved (e.g. air traffic control, cockpit crews, airports) is of central importance. Apart from a common goal, different stakeholders may pursue individual goals governed by their own company culture or policies. Therefore, simply sharing all available information may not be enough to ensure safe and efficient operation. As part of the project ITC (Inter-Team Collaboration), an experimental study with 48 teams of three (n=144) has just started to investigate the impact that conflicting goals have on communication and collaboration. Additionally, it examines whether and how transparency in roles, processes, and goals can affect performance, communication, and trust in multi-team systems. In the synthetic task environment (STE) ConCenT (Control Center Task Environment), teams of three have to collaborate to detect system failures in time, determine their causes, and decide on a solution in order to ensure successful production processes. Measurements of performance, perceived trust, communication, and gaze data will be analyzed to examine and compare different coordination and communication patterns on a group level. Results of the study will identify factors that may facilitate or hinder collaborative work processes in an MTS, thus enabling the validation of an approach to improve collaboration through transparency and mutual trust.

Item URL in elib:https://elib.dlr.de/185578/
Document Type:Conference or Workshop Item (Speech)
Title:Investigating the Effect of Conflicting Goals and Transparency on Trust and Collaboration in Multi-Team Systems
AuthorsInstitution or Email of AuthorsAuthor's ORCID iD
Vogelpohl, VerenaVerena.Vogelpohl (at) dlr.deUNSPECIFIED
Bruder, CarmenCarmen.Bruder (at) dlr.dehttps://orcid.org/0000-0003-2638-2361
Schadow, JanaJana.Schadow (at) dlr.deUNSPECIFIED
Schulze Kissing, DirkDirk.Schulze-Kissing (at) dlr.dehttps://orcid.org/0000-0002-6626-9382
Date:10 July 2020
Journal or Publication Title:22st International Conference on Human Computer Interaction, HCII 2020
Refereed publication:Yes
Open Access:Yes
Gold Open Access:No
In ISI Web of Science:No
EditorsEmailEditor's ORCID iD
Harris, DonCoventry University Faculty of Engineering and Computinghttps://orcid.org/0000-0002-2113-8848
Li, Wen-ChinCranfield University School of Engineeringhttps://orcid.org/0000-0002-8825-3701
Series Name:Conference proceedings HCII 2020
Keywords:Air traffic management, Collaboration, Communication, Multiteam system, Trust, Transparency
Event Title:17th International Conference, EPCE 2020, Held as Part of the 22nd HCI
Event Location:Copenhagen, Denmark
Event Type:international Conference
Event Dates:19.–24. Jul 2020
Organizer:HCI International
HGF - Research field:Aeronautics, Space and Transport
HGF - Program:Aeronautics
HGF - Program Themes:Air Transportation and Impact
DLR - Research area:Aeronautics
DLR - Program:L AI - Air Transportation and Impact
DLR - Research theme (Project):L - Human Factors
Location: Hamburg
Institutes and Institutions:Institute of Aerospace Medicine > Aviation and Space Psychology
Deposited By: Bruder, Dr. Carmen
Deposited On:05 Apr 2022 09:01
Last Modified:05 Apr 2022 09:01

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