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Investigating the Effect of Conflicting Goals and Transparency on Trust and Collaboration in Multi-Team Systems

Vogelpohl, Verena und Bruder, Carmen und Schadow, Jana und Schulze Kissing, Dirk (2020) Investigating the Effect of Conflicting Goals and Transparency on Trust and Collaboration in Multi-Team Systems. In: 22st International Conference on Human Computer Interaction, HCII 2020, II. Springer. 17th International Conference, EPCE 2020, Held as Part of the 22nd HCI, 2020-07-19 - 2020-07-24, Copenhagen, Denmark. doi: 10.1007/978-3-030-49183-3_33. ISBN 978-3-030-49183-3. ISSN 1611-3349.

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Offizielle URL: https://link.springer.com/chapter/10.1007/978-3-030-49183-3_33

Kurzfassung

In Air Traffic Management (ATM) multiple teams have to collaborate to achieve efficient and safe operation. Multiple-team operations rely on communication and information sharing between the team members. In this field, multi-team systems (MTSs) are the most common form of organization. The interface between the organizations involved (e.g. air traffic control, cockpit crews, airports) is of central importance. Apart from a common goal, different stakeholders may pursue individual goals governed by their own company culture or policies. Therefore, simply sharing all available information may not be enough to ensure safe and efficient operation. As part of the project ITC (Inter-Team Collaboration), an experimental study with 48 teams of three (n=144) has just started to investigate the impact that conflicting goals have on communication and collaboration. Additionally, it examines whether and how transparency in roles, processes, and goals can affect performance, communication, and trust in multi-team systems. In the synthetic task environment (STE) ConCenT (Control Center Task Environment), teams of three have to collaborate to detect system failures in time, determine their causes, and decide on a solution in order to ensure successful production processes. Measurements of performance, perceived trust, communication, and gaze data will be analyzed to examine and compare different coordination and communication patterns on a group level. Results of the study will identify factors that may facilitate or hinder collaborative work processes in an MTS, thus enabling the validation of an approach to improve collaboration through transparency and mutual trust.

elib-URL des Eintrags:https://elib.dlr.de/185578/
Dokumentart:Konferenzbeitrag (Vortrag)
Titel:Investigating the Effect of Conflicting Goals and Transparency on Trust and Collaboration in Multi-Team Systems
Autoren:
AutorenInstitution oder E-Mail-AdresseAutoren-ORCID-iDORCID Put Code
Vogelpohl, VerenaVerena.Vogelpohl (at) dlr.deNICHT SPEZIFIZIERTNICHT SPEZIFIZIERT
Bruder, CarmenCarmen.Bruder (at) dlr.dehttps://orcid.org/0000-0003-2638-2361NICHT SPEZIFIZIERT
Schadow, JanaJana.Schadow (at) dlr.deNICHT SPEZIFIZIERTNICHT SPEZIFIZIERT
Schulze Kissing, DirkDirk.Schulze-Kissing (at) dlr.dehttps://orcid.org/0000-0002-6626-9382NICHT SPEZIFIZIERT
Datum:10 Juli 2020
Erschienen in:22st International Conference on Human Computer Interaction, HCII 2020
Referierte Publikation:Ja
Open Access:Ja
Gold Open Access:Nein
In SCOPUS:Ja
In ISI Web of Science:Nein
Band:II
DOI:10.1007/978-3-030-49183-3_33
Herausgeber:
HerausgeberInstitution und/oder E-Mail-Adresse der HerausgeberHerausgeber-ORCID-iDORCID Put Code
Harris, DonCoventry University Faculty of Engineering and Computinghttps://orcid.org/0000-0002-2113-8848NICHT SPEZIFIZIERT
Li, Wen-ChinCranfield University School of Engineeringhttps://orcid.org/0000-0002-8825-3701NICHT SPEZIFIZIERT
Verlag:Springer
Name der Reihe:Conference proceedings HCII 2020
ISSN:1611-3349
ISBN:978-3-030-49183-3
Status:veröffentlicht
Stichwörter:Air traffic management, Collaboration, Communication, Multiteam system, Trust, Transparency
Veranstaltungstitel:17th International Conference, EPCE 2020, Held as Part of the 22nd HCI
Veranstaltungsort:Copenhagen, Denmark
Veranstaltungsart:internationale Konferenz
Veranstaltungsbeginn:19 Juli 2020
Veranstaltungsende:24 Juli 2020
Veranstalter :HCI International
HGF - Forschungsbereich:Luftfahrt, Raumfahrt und Verkehr
HGF - Programm:Luftfahrt
HGF - Programmthema:Luftverkehr und Auswirkungen
DLR - Schwerpunkt:Luftfahrt
DLR - Forschungsgebiet:L AI - Luftverkehr und Auswirkungen
DLR - Teilgebiet (Projekt, Vorhaben):L - Faktor Mensch
Standort: Hamburg
Institute & Einrichtungen:Institut für Luft- und Raumfahrtmedizin > Luft- und Raumfahrtpsychologie
Hinterlegt von: Bruder, Dr. Carmen
Hinterlegt am:05 Apr 2022 09:01
Letzte Änderung:24 Apr 2024 20:47

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