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Airports Crisis Management Processes and Stakeholders Involved

Mantzana, Vasiliki and Georgiou, Eftichia and Chasiotis, Ioannis and Gkotsis, Ilias and Kazoukas, Vasileios and Stelkens-Kobsch, Tim H. and Papagiannopoulos, Nikolaos and Nikas, A. and Komninos, Filippos (2020) Airports Crisis Management Processes and Stakeholders Involved. Annals of Disaster Risk Sciences (ADRS). University of Applied Sciences Velika Gorica. ISSN 2584-4873.

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Airports are exposed to various physical incidents that can be classified as aviation and non-aviation related incidents, including terrorist attacks, bombings, natural disasters (e.g. earthquake or tsunami and man-made disasters such as terrorist attacks) etc. (Kanyi, Kamau, & Mireri, 2016). In addition to this, cyber-attacks to airport operations are emerging especially with the increasing use of Information Systems (IS), such as electronic tags for baggage handling and tracking, remote check-in, smart boarding gates, faster and more reliable security screening technologies and biometric immigration controls etc. Any physical or cyber incident that causes loss of infrastructure or massive patient surge, such as natural disasters, terrorist acts, or chemical, biological, radiological, nuclear, or explosive hazards could affect the airports services provision and could cause overwhelming pressure. During the crisis management, several stakeholders that have different needs and requirements, get involved in the process, trying to cooperate, respond and support recovery and impact mitigation. The aim of this paper is to present a holistic security agenda that defines the stakeholders involved in the respective processes followed during the crisis management cycle. This agenda is based both on normative literature, such as relevant standards, guidelines, and practices and on knowledge and feedback extrapolated from a case study conducted in the context of the SATIE project (H2020-GA832969). In meeting papers aim, initially the normative review of the phases of the crisis management cycle (preparedness, response, recovery and mitigation) in the context of airports as well as general practices applied, are presented. Moreover, the key airport stakeholders and operation centres involved in airports operations, as well as during the crisis management are analysed. By combining the information collected, a holistic cyber and physical crisis management cycle including the stakeholders and the relevant processes are proposed. The crisis management process is taken into consideration into the SATIE project, which aims to build a security toolkit in order to protect critical air transport infrastructures against combined cyber-physical threats. This toolkit will rely on a complete set of semantic rules that will improve the interoperability between existing systems and enhanced security solutions, in order to ensure more efficient threat prevention, threat and anomaly detection, incident response and impact mitigation, across infrastructures, populations and environment.

Item URL in elib:https://elib.dlr.de/138173/
Document Type:Article
Title:Airports Crisis Management Processes and Stakeholders Involved
AuthorsInstitution or Email of AuthorsAuthor's ORCID iDORCID Put Code
Stelkens-Kobsch, Tim H.UNSPECIFIEDhttps://orcid.org/0000-0002-8485-6628UNSPECIFIED
Journal or Publication Title:Annals of Disaster Risk Sciences (ADRS)
Refereed publication:Yes
Open Access:No
Gold Open Access:No
In ISI Web of Science:No
EditorsEmailEditor's ORCID iDORCID Put Code
Toth, IvanUniversity of Applied Sciences, Velika Gorica, CroatiaUNSPECIFIEDUNSPECIFIED
Bakarić, NikolaUniversity of Applied Sciences, Velika Gorica, CroatiaUNSPECIFIEDUNSPECIFIED
Publisher:University of Applied Sciences Velika Gorica
Series Name:Annals of Disaster Risk Sciences
Keywords:Airport, crisis management process, stakeholders
HGF - Research field:Aeronautics, Space and Transport
HGF - Program:Aeronautics
HGF - Program Themes:air traffic management and operations
DLR - Research area:Aeronautics
DLR - Program:L AO - Air Traffic Management and Operation
DLR - Research theme (Project):L - Air Traffic Concepts and Operation (old)
Location: Braunschweig
Institutes and Institutions:Institute of Flight Guidance > ATM-Simulation
Deposited By: Stelkens-Kobsch, Tim H.
Deposited On:26 Nov 2020 11:03
Last Modified:20 Jun 2021 15:54

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