Designing Ride access points for shared automated vehicles

Kurzfassung

Future oriented mobility solutions, based on digital technologies, emphasize the need for digital and flexible urban infrastructure to give guidance to users. In the case of automated mobility on-demand (AMoD) services high user experience (UX) is essential for user acceptance. One of the main challenges is to enhance the user’s competence and information supply to overcome the physical meeting problem of user and shared automated vehicle (SAV). Hence, the need for the new concept of defined virtual ride access points (RAP) derives. The objective of this study is to evaluate a first human-centered RAP design prototype regarding usability and intuitiveness. By remotely interviewing 18 participants of young age, residing in urban areas and with experience in using ride-sharing services the authors show that already a first RAP prototype was positively rated with regard to usability and intuitiveness. So the mere existence of RAP presented with means of augmented reality has the potential to improve UX of new urban mobility services. With his article the authors seek to conceive guidelines for future digital human-centered AMoD infrastructure.