Designing Ride Access Points for Shared Automated Vehicles

Kurzfassung

For automated mobility on-demand (AMoD) services a positive user experience (UX) is important for acceptance. Especially the users need to feel competent with the shared automated vehicle (SAV), safety information and the perceived pragmatic quality are essential. Accordingly, future oriented mobility solutions - based on digital technologies - emphasize the need for digital and flexible infrastructure to give guidance to users. We assume that for AMoD the accessibility of the vehicle might be crucial to high UX. To overcome the physical meeting problem of user and SAV, the need to enhance the user’s competence and information supply with the new concept of defined virtual ride access points (RAP) presented with means of augmented reality can be derived. The objective of this study is to evaluate an early stage human-centered RAP design prototype and to conceive design guidelines for digital demand responsive transportation (DRT) infrastructure, aiming to decrease uncertainty and trigger positive experiences with a dynamic SAV service.