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Why drivers are frustrated: results from a diary study and focus groups.

Bosch, Esther Johanna and Ihme, Klas and Drewitz, Uwe and Jipp, Meike and Oehl, Michael (2020) Why drivers are frustrated: results from a diary study and focus groups. European Transport Research Review, 12 (52). Springer. doi: 10.1186/s12544-020-00441-7. ISSN 1867-0717.

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Official URL: https://etrr.springeropen.com/articles/10.1186/s12544-020-00441-7


Designing emotion-aware systems has become a manageable aim through recent developments in computer vision and machine learning. In the context of driver behaviour, especially negative emotions like frustration have shifted into the focus of major car manufacturers. Recognition and mitigation of the same could lead to safer roads in manual and more comfort in automated driving. While frustration recognition and also general mitigation methods have been previously researched, the knowledge of reasons for frustration is necessary to offer targeted solutions for frustration mitigation. However, up to the present day, systematic investigations about reasons for frustration behind the wheel are lacking. Therefore, in this work a combination of diary study and user focus groups was employed to shed light on reasons why humans become frustrated during driving. In addition, participants of the focus groups were asked for their usual coping methods with frustrating situations. It was revealed that the main reasons for frustration in driving are related to traffic, in-car reasons, self-inflicted causes, and weather. Coping strategies that drivers use in everyday life include cursing, distraction by media and thinking about something else, amongst others. This knowledge will help to design a frustration-aware system that monitors the driver’s environment according to the spectrum of frustration causes found in the research presented here.

Item URL in elib:https://elib.dlr.de/136521/
Document Type:Article
Title:Why drivers are frustrated: results from a diary study and focus groups.
AuthorsInstitution or Email of AuthorsAuthor's ORCID iD
Bosch, Esther JohannaEsther.Bosch (at) dlr.deUNSPECIFIED
Ihme, KlasKlas.Ihme (at) dlr.dehttps://orcid.org/0000-0002-7911-3512
Drewitz, UweUwe.Drewitz (at) dlr.deUNSPECIFIED
Jipp, MeikeMeike.Jipp (at) dlr.deUNSPECIFIED
Oehl, MichaelMichael.Oehl (at) dlr.dehttps://orcid.org/0000-0002-0871-2286
Date:22 September 2020
Journal or Publication Title:European Transport Research Review
Refereed publication:Yes
Open Access:Yes
Gold Open Access:Yes
In ISI Web of Science:Yes
Keywords:Emotion-aware systems, Frustration, Emotions in driving
HGF - Research field:Aeronautics, Space and Transport
HGF - Program:Transport
HGF - Program Themes:Road Transport
DLR - Research area:Transport
DLR - Program:V ST Straßenverkehr
DLR - Research theme (Project):V - D.MoVe
Location: Braunschweig
Institutes and Institutions:Institute of Transportation Systems
Deposited By: Bosch, Esther Johanna
Deposited On:09 Oct 2020 12:15
Last Modified:23 Jul 2022 13:45

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