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Oral communication as a performance indicator in control rooms

Bruder, Carmen and Schadow, Jana and Schulze Kissing, Dirk (2019) Oral communication as a performance indicator in control rooms. In: Proceedings of the 33rd Conference of the European Association for Aviation Psychology, pp. 133-147. European Association for Aviation Psychology. 33rd conference of the European Association of Aviation Psychology, 24-28 Sep 2018, Dubrovnik, Croatia. ISBN 9789081525367

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Abstract

The present research investigates collaborative operations in control rooms. Especially in critical situations, operators are required to work together in order to detect abnormal system behaviour in time, diagnose the causes and decide on a remedy. While supervising complex processes together, teams coordinate their activities by using effective communication. However, which communication indicators are valuable for assessing a Team member’s capabilities of solving critical situations effectively? The present study, with 48 teams of three (n=144), investigates the value of oral communication for predicting performance results of operators dealing with abnormal system behaviour while executing a control room task. The findings are discussed in the context of personnel selection and training team members in control rooms.

Item URL in elib:https://elib.dlr.de/123428/
Document Type:Conference or Workshop Item (Speech)
Title:Oral communication as a performance indicator in control rooms
Authors:
AuthorsInstitution or Email of AuthorsAuthors ORCID iD
Bruder, CarmenCarmen.Bruder (at) dlr.dehttps://orcid.org/0000-0003-2638-2361
Schadow, JanaJana.Schadow (at) dlr.deUNSPECIFIED
Schulze Kissing, DirkDirk.Schulze-Kissing (at) dlr.dehttps://orcid.org/0000-0002-6626-9382
Date:1 May 2019
Journal or Publication Title:Proceedings of the 33rd Conference of the European Association for Aviation Psychology
Refereed publication:Yes
Open Access:No
Gold Open Access:No
In SCOPUS:No
In ISI Web of Science:No
Page Range:pp. 133-147
Editors:
EditorsEmail
Becherstorfer, H.UNSPECIFIED
Lasry, J.UNSPECIFIED
Schwarz, M.UNSPECIFIED
Publisher:European Association for Aviation Psychology
Series Name:Connecting People, Organisations & Technology in Aviation
ISBN:9789081525367
Status:Published
Keywords:collaboration, control rooms, communication, critical situations
Event Title:33rd conference of the European Association of Aviation Psychology
Event Location:Dubrovnik, Croatia
Event Type:international Conference
Event Dates:24-28 Sep 2018
Organizer:European Association of Aviation Psychology
HGF - Research field:Aeronautics, Space and Transport
HGF - Program:Aeronautics
HGF - Program Themes:air traffic management and operations
DLR - Research area:Aeronautics
DLR - Program:L AO - Air Traffic Management and Operation
DLR - Research theme (Project):L - Human factors and safety in Aeronautics
Location: Hamburg
Institutes and Institutions:Institute of Aerospace Medicine > Aviation and Space Psychology
Deposited By: Bruder, Dr. Carmen
Deposited On:04 Dec 2018 11:31
Last Modified:18 Oct 2019 10:41

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