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Passenger-centric airport management via new terminal interior design concepts

Milbredt, Olaf and Castro, Andre and Ayazkhani, Amir and Christ, Thomas (2017) Passenger-centric airport management via new terminal interior design concepts. 20th EURO Working Group on Transportation Meeting, 4-6 September 2017, Budapest, Hungary.

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Abstract

Meeting the needs of passengers will increasingly become a competitive factor for airports. Information is one of the most valued services for passengers. Therefore, timely providing of real-time data to the passengers is high on the list of airlines and airports. Since not every passenger has a mobile device at hand, relevant information need also be disseminated offline. Static and dynamic signs cover the above mentioned issues, but the place, where such signs are installed is crucial. The goal of our new design concept for terminals is providing information to passengers, where and when they need it. Each service point --- from check-in through security check to boarding --- has been designed using curved layout design and furniture along with large displays for information. The size of the displays is chosen such that passengers are able to recognize important information with respect to the specific service point at one glance. Waiting seats are surrounding the service point to provide an unhindered view to the displays and to promote communication. We implemented our design ideas in our artificial terminal building of an international airport. The impact of information displays is modeled by a microscopic simulation. Adopting the assumption that the information displays make it easier for the passengers to figure out the way through the terminal we simulate a whole day at the artificial terminal.

Item URL in elib:https://elib.dlr.de/112796/
Document Type:Conference or Workshop Item (Speech)
Title:Passenger-centric airport management via new terminal interior design concepts
Authors:
AuthorsInstitution or Email of AuthorsAuthors ORCID iD
Milbredt, Olafolaf.milbredt (at) dlr.dehttps://orcid.org/0000-0001-7388-7026
Castro, Andreandre.castro (at) almadesign.ptUNSPECIFIED
Ayazkhani, Amiramir.khani (at) dlr.deUNSPECIFIED
Christ, ThomasThomas.Christ (at) dlr.deUNSPECIFIED
Date:September 2017
Refereed publication:Yes
Open Access:No
Gold Open Access:No
In SCOPUS:No
In ISI Web of Science:No
Status:Published
Keywords:Design Assessment; Terminal Interior Design; Passenger-centric Management;Microscopic Simulation
Event Title:20th EURO Working Group on Transportation Meeting
Event Location:Budapest, Hungary
Event Type:international Conference
Event Dates:4-6 September 2017
Organizer:20th EURO Working Group on Transportation
HGF - Research field:Aeronautics, Space and Transport
HGF - Program:Transport
HGF - Program Themes:other
DLR - Research area:Transport
DLR - Program:V - no assignment
DLR - Research theme (Project):V - no assignment
Location: Braunschweig
Institutes and Institutions:Institute of Air Transport and Airport Research > Airport Research
Deposited By: Milbredt, Dr. Olaf
Deposited On:13 Sep 2017 12:02
Last Modified:13 Sep 2017 12:02

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