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The expert is leaving---The knowledge is lost? DLR's knowledge management solutions for the leaving expert issue.

Knodt, Uwe and Dineva, Evelina and Nagel, Björn (2015) The expert is leaving---The knowledge is lost? DLR's knowledge management solutions for the leaving expert issue. In: 66th International Astronautical Congress (IAC 2015)

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Abstract

Since four years the German Aerospace Centre (DLR, Deutsches Zentrum für Luft- und Raumfahrt) reorganizes its knowledge management processes. In the project "Establishing an integrated knowledge management system" (EIWis) critical knowledge gaps become identified. By asking the employees in a survey about knowledge management a main problem was clearly identified: the leaving expert issue. There are various situations why experts are leaving. In an academic environment like DLR, for instance, doctoral students leave after graduation. But leaving employees always leave with the knowledge they have achieved. Each case means a specific relationship between the expert and the organization, while the expert is leaving and after departure. This shows the necessity for different approaches for knowledge sharing. A comprehensive knowledge perspective can help to avoid problems when an expert is leaving, but cannot replace the engagement with the subject. Together with the human resources department EIWis developed a transfer process for leaving employees. After intensive testing three main components were chosen for the knowledge transfer at DLR: Expert Debriefing, Story Telling and the Computer-based Knowledge Transfer. In addition, a Lessons Learned research project at DLR debriefs project members about their experiences in multidisciplinary projects. The results indicate relevant circumstances and actions that support knowledge transfer through collaboration. An overview of the different approaches for knowledge transfer when experts are leaving will be given.

Item URL in elib:https://elib.dlr.de/102637/
Document Type:Contribution to a Collection
Additional Information:This paper is a collaboration between members of the Integrated Aircraft Design department (LY-ILE) and members of the Strategy and Alliances (ST-STV) department.
Title:The expert is leaving---The knowledge is lost? DLR's knowledge management solutions for the leaving expert issue.
Authors:
AuthorsInstitution or Email of AuthorsAuthors ORCID iD
Knodt, Uweuwe.knodt (at) dlr.deUNSPECIFIED
Dineva, Evelinaevelina.dineva (at) dlr.deUNSPECIFIED
Nagel, BjörnBjoern.Nagel (at) dlr.deUNSPECIFIED
Date:October 2015
Journal or Publication Title:66th International Astronautical Congress (IAC 2015)
Refereed publication:Yes
Open Access:Yes
Gold Open Access:No
In SCOPUS:No
In ISI Web of Science:No
Status:Published
Keywords:knowledge management, Wissensmanagement, social knowledge, social networking, knowledge sharing, knowledge transfer, laving expert, learning on the job
HGF - Research field:Aeronautics, Space and Transport
HGF - Program:Aeronautics
HGF - Program Themes:fixed-wing aircraft
DLR - Research area:Aeronautics
DLR - Program:L AR - Aircraft Research
DLR - Research theme (Project):L - Concepts and Integration, no assignment
Location: Hamburg , Köln-Porz
Institutes and Institutions:Air Transport Operations > Integrated Aircraft Design
Division of the Chair of the Executive Board > Strategie und Internationale Beziehungen
Deposited By: Dineva, Evelina
Deposited On:28 Jan 2016 11:11
Last Modified:31 Jul 2019 19:59

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