Requirements for Aircraft Maintenance Systems and the Technology Acceptance Model

Kurzfassung

To ensure that air travel stays safe, airplanes are regularly maintained and repaired. Maintaining an aircraft is a very costly procedure; the longer the ground time of an aircraft is, the more profit is lost for the airline. At the same time, finding qualified employees is becoming increasingly difficult. To cope with this extra work and time constraints, a solution can be the digitalization and integration of new Technologies that save time and ease the work of the employees. However, these solutions only reach their full potential if they are actually used. This is only achievable through the employees’ acceptance of the new solutions. This paper examines the relationship between requirements for new Aircraft maintenance technologies and the technology acceptance model (TAM). The requirements for an augmented reality (AR) Dent & Buckle Chart solution from a qualitative user study are used for this analysis. The analysis shows that the collected requirements highlight factors that lead to technology acceptance. Furthermore, it is found helpful to include qualitative questions about technology acceptance in the quantitative TAM questionnaire items to measure the acceptance level and contextualize the qualitative results. This also helps to identify features that users would appreciate, ultimately leading to higher acceptance.