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Gollnick, Volker (2012) Customer Perspectives in Aviation – A Process Oriented View –. In: 12th Hamburg Aviation Conference on Changing Course - New Challenges for Financial Viability and Economic Sustainability in Aviation. Hamburg Aviation Conference 2012, 22.-24.2.2012, Hamburg, Germany. ISSN 0969-6997.
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Kurzfassung
The presentation addresses the customer orientation in air transportation looking at the different stakeholders like aircraft manufacturer, airlines, airport and the passenger. As a mojor outcome of the analysis a more process but stakeholder oriented development is requested to improve overall quality of air transportation
| elib-URL des Eintrags: | https://elib.dlr.de/81560/ | ||||||||
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| Dokumentart: | Konferenzbeitrag (Vortrag) | ||||||||
| Titel: | Customer Perspectives in Aviation – A Process Oriented View – | ||||||||
| Autoren: |
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| Datum: | 22 Februar 2012 | ||||||||
| Erschienen in: | 12th Hamburg Aviation Conference on Changing Course - New Challenges for Financial Viability and Economic Sustainability in Aviation | ||||||||
| Referierte Publikation: | Nein | ||||||||
| Open Access: | Ja | ||||||||
| Gold Open Access: | Nein | ||||||||
| In SCOPUS: | Nein | ||||||||
| In ISI Web of Science: | Nein | ||||||||
| Herausgeber: |
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| ISSN: | 0969-6997 | ||||||||
| Status: | veröffentlicht | ||||||||
| Stichwörter: | Aviation, quality of service, process improvement, airport, airline, aircraft, manufacturer, passenger | ||||||||
| Veranstaltungstitel: | Hamburg Aviation Conference 2012 | ||||||||
| Veranstaltungsort: | Hamburg, Germany | ||||||||
| Veranstaltungsart: | internationale Konferenz | ||||||||
| Veranstaltungsdatum: | 22.-24.2.2012 | ||||||||
| Veranstalter : | Hamburg Airport | ||||||||
| HGF - Forschungsbereich: | keine Zuordnung | ||||||||
| HGF - Programm: | keine Zuordnung | ||||||||
| HGF - Programmthema: | keine Zuordnung | ||||||||
| DLR - Schwerpunkt: | keine Zuordnung | ||||||||
| DLR - Forschungsgebiet: | keine Zuordnung | ||||||||
| DLR - Teilgebiet (Projekt, Vorhaben): | keine Zuordnung | ||||||||
| Standort: | Hamburg | ||||||||
| Institute & Einrichtungen: | Lufttransportsysteme | ||||||||
| Hinterlegt von: | Gollnick, Prof. Dr.-Ing. Volker | ||||||||
| Hinterlegt am: | 13 Mär 2013 10:48 | ||||||||
| Letzte Änderung: | 31 Jul 2019 19:40 |
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