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Improving Usability of a Complex Household Travel Survey: An Evaluation of User Requirements

Schulz, Angelika and Nobis, Claudia and Follmer, Robert and Jesske, Birgit and Gruschwitz, Dana (2009) Improving Usability of a Complex Household Travel Survey: An Evaluation of User Requirements. Transportation Research Record: Journal of the Transportation Research Board, Volume, pp. 11-17. Transportation Research Board of the National Academies. DOI: 10.3141/2105-02. ISSN 0361-1981.

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Abstract

Data quality does not only refer to statistical characteristics of the respective dataset, but also includes further dimensions that are closely related to user requirements in terms of content, convenience of access, comprehensibility, and usability. Especially with respect to datasets designated for multiple secondary analyses by heterogeneous users, particular attention must be given to data processing, data documentation and supplementary information. Within the context of a largescale national household travel survey, a two-stage evaluation approach was developed in order to get a better understanding of the dataset's usability for various users. The evaluation process consisted of two parts: First, a retrospective online user survey was carried out to get a general overview of the user community, the respective context of data usage and the users' overall satisfaction. Subsequently, a one-day user workshop was held. While the survey was mainly designed as exploratory instrument to reveal effectively the majority of relevant issues, the workshop was intended to discuss complex or controversial matters with highly qualified and committed stakeholders. Both the survey as well as the workshop revealed the crucial role of a user-centered approach when conducting a survey. In fact, quite a few adjustments can be accomplished with reasonable effort while ensuring comparability and keeping within a given budget. Mostly, these adjustments are related to data processing, documentation and information. Based on the findings, general recommendations were made with special emphasis on the essential consideration of different user requirements.

Document Type:Article
Additional Information:Ver�¶ffentlichung im Rahmen des Projektes "MiD 2008 - Mobilit�¤t in Deutschland"
Title:Improving Usability of a Complex Household Travel Survey: An Evaluation of User Requirements
Authors:
AuthorsInstitution or Email of Authors
Schulz, Angelikaangelika.schulz@dlr.de
Nobis, Claudiaclaudia.nobis@dlr.de
Follmer, RobertUNSPECIFIED
Jesske, BirgitUNSPECIFIED
Gruschwitz, DanaUNSPECIFIED
Date:6 January 2009
Journal or Publication Title:Transportation Research Record: Journal of the Transportation Research Board
Refereed publication:Yes
In Open Access:No
In SCOPUS:Yes
In ISI Web of Science:Yes
Volume:Volume
DOI:10.3141/2105-02
Page Range:pp. 11-17
Editors:
EditorsEmail
Transportation Research Board of the National Academies, UNSPECIFIED
Publisher:Transportation Research Board of the National Academies
Series Name:Transportation Research Record: Journal of the Transportation Research Board
ISSN:0361-1981
Status:Published
Keywords:Datenqualität, Nutzeranforderungen, Sekundäranalyse, Datenbearbeitung, Datendokumentation, Haushaltsbefragung, Mobilitätsbefragung, Mobilitätsverhalten, Evaluation, Datennutzung, Nutzerorientierung, Erhebungsdesign, MiD, data quality, user requirements, secondary analysis, data processing, data documentation, household survey, mobility survey, mobility behavior, evaluation, data usage, user-centered approach, survey design, MiD, usability of survey data, evaluation of user requirements, evaluation approach, retrospective user survey, user workshopdata quality, convenience of access, comprehensibility, secondary use of data
HGF - Research field:Aeronautics, Space and Transport
HGF - Program:Transport
HGF - Program Themes:Transport System
DLR - Research area:Transport
DLR - Program:V VS - Verkehrssystem
DLR - Research theme (Project):V - Clearingstelle (old)
Location: Berlin-Adlershof
Institutes and Institutions:Institute of Transport Research > Clearingstelle Verkehr
Institute of Transport Research > Passenger Transport
Deposited By: Angelika Schulz
Deposited On:15 Jul 2009 08:55
Last Modified:12 Dec 2013 20:36

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